This page is written in plain language. It is a draft that is being reviewed by a lawyer, and we will update it if anything changes as a result.
SocialBat is a web app to plan, write, schedule and publish social media posts, make carousels, answer comments and measure results, with AI features. Your account is an OfficeBats account, shared by every Bats app. This policy explains what we collect when you use SocialBat.
Information we collect
Your account
- Your OfficeBats account id, name, username and email address, which OfficeBats shares with SocialBat when you sign in.
- Your plan and AI credit balance, read from OfficeBats.
Your content
- Posts, drafts, comments, approvals, carousels, saved replies, hashtag groups, signatures, RSS feeds and settings of the workspaces you belong to.
- Images, videos and documents you upload, stock photos you add (with their credits) and files you choose from your OfficeBats Drive.
Connected social accounts
- When you connect a channel, we store the account id, name, handle and profile picture the network gives us, and the access tokens, app passwords or webhook addresses needed to publish for you.
- Tokens and secrets are encrypted at rest with AES 256 GCM, are never shown again in the app, and are only used for what you set up: publishing, reading metrics, reading comments and messages for your inbox, and replying.
- From the networks we read post metrics, follower counts, and the comments, mentions and messages that their APIs provide for your own accounts.
- You can disconnect a channel at any time, and we then delete its tokens. You can also revoke access in the network's own settings.
Short links and link in bio
When someone clicks a SocialBat short link we record the hour, the referring website, a country code from our network edge when available, and whether the device is a phone or a computer. We do not store IP addresses for clicks.
Technical information
- IP address, browser type and request logs, used for security, rate limiting and fixing errors.
- Error reports from your browser when a page fails, without the content of your posts.
- If you accept analytics cookies: usage statistics from Google Analytics, such as pages visited, device and browser, and approximate location (see Cookies and analytics below).
How we use information
- To provide SocialBat: store your content, publish it at the time you chose, and show previews, analytics and your inbox.
- To keep the service secure and prevent abuse.
- To charge AI credits and apply your plan.
- To send the notices you need, such as a failed post or a review request.
- To answer support requests.
We do not sell your data, we do not use your content or data from social networks for advertising, and we do not use it to train AI models.
Google API services
When you connect YouTube or Google Business Profile, SocialBat's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use that data only to publish and manage content you choose and to show your own analytics. We do not transfer it except as needed to provide the service or as required by law, and people at SocialBat do not read it unless you ask for support, it is needed for security, or the law requires it.
AI features
When you use AI, the text you send (your prompt, the post being edited, a comment you want to answer, or the text of a page you asked us to read) is sent to our AI provider to produce the result, then returned to you. Only signed in people can use AI. Stock photo searches send your search words to the photo library.
Sharing
Your workspace content is visible to the members of that workspace according to their role. A client review link shows the posts waiting for review to anyone who has the link until it expires or you turn it off. Your link in bio page is public once you publish it. Content you publish goes to the networks you chose and is then governed by their policies.
Service providers
We use hosting, database, object storage, email and AI providers to run SocialBat. They process data only on our instructions. If you accept analytics cookies, Google (Google Tag Manager and Google Analytics) receives pages visited, device and browser, approximate location and analytics cookie identifiers, never the contents of your posts.
Retention
Content stays until you delete it. Deleted posts are removed from SocialBat but stay on the networks where they were published unless you also delete them there. Click records are kept while the workspace exists. Activity logs are kept for about 13 months. When you delete your OfficeBats account, the workspaces you own and their data are deleted.
Your choices and rights
You can export your analytics, disconnect channels and delete posts and workspaces at any time. Depending on where you live, you may have rights to access, correct or delete your data. Contact us at [email protected].
Cookies and analytics
SocialBat uses a session cookie to keep you signed in and short lived cookies that protect sign in. Preferences such as light or dark appearance are kept in your browser. SocialBat does not use advertising cookies.
Analytics cookies: on socialsbat.com we use Google Tag Manager (GTM-WQMSBFZS) and Google Analytics to understand which pages and features people use, so we can improve SocialBat. They load only after you accept analytics cookies in the banner, and never on client review links, link in bio pages or short links. Google Analytics sets cookies such as _ga that last up to 2 years. Your choice is kept in a cookie_consent cookie for 12 months, and you can change it at any time with Cookie settings in the footer. Declining removes the analytics cookies. You can also use the Google Analytics opt out add on.
Changes
We will post changes to this page and update the effective date.